Delete Your Pinn Account

This page explains how to delete your Pinn account and what happens to your data afterward.

Pinn (“Pinn,” “we,” “us,” or “our”) is the app listed on Google Play and the App Store as Pinn (package com.pinn.droid / bundle com.pinn.ios).

Account deletion is permanent. You will be signed out immediately, and your profile will no longer be available to other users.

How to request account deletion

The fastest way is to delete your account inside the Pinn app:

• Open the Pinn app and sign in to the account you want to delete.
• Go to Profile → Settings (or open Settings from your profile).
• Under Account, tap Delete Account.
• Confirm deletion. Your account and personal data are deleted and you are signed out immediately.

Request deletion by email

If you cannot access the app, email support@pinn.app from the email address on your Pinn account with the subject “Delete my Pinn account.” Include the email or username associated with the account so we can verify the request.

We will process verified email requests and confirm when deletion is complete.

Data that is deleted

When your account is deleted, we remove from our primary systems the personal data tied to your account, including:

• Account and profile details (name, email, date of birth, bio, interests, languages, preferences, and similar profile fields).
• Profile photos and other photos you uploaded.
• Messages and chats you sent, meet requests, invites, and related social activity associated with your account.
• Location history and location-sharing settings tied to your account.
• Device push tokens, notification preferences, and similar device identifiers we store for your account.
• Saved events, calendar saves, and attendance records associated with your account.
• Authentication records we hold for your Pinn login (for example Supabase Auth for your user id).

Data that may be kept

Some information may be retained for a limited period where required for legal, security, billing, or dispute-resolution purposes:

• Safety and abuse records (for example reports you filed or that were filed about you, and related moderation notes) may be kept as needed to protect users and enforce our Terms and Community Guidelines.
• Billing and subscription records needed for accounting, tax, chargebacks, or store compliance. Purchase and subscription status for Pinn Plus is managed by Apple or Google (via RevenueCat); we do not store your full payment card number.
• Records we are legally required to keep (for example to respond to lawful requests).
• Aggregated or de-identified analytics that no longer identify you.

Retention period

After you delete your account (in-app or via a verified email request), we remove personal data from our primary systems promptly — typically within 30 days.

Any data kept for legal, security, billing, or dispute-resolution purposes is retained only as long as needed for that purpose, and generally no longer than 12 months unless a longer period is required by law.

Copies in encrypted backups are overwritten on our normal backup rotation and are not used to restore a deleted account.

Subscriptions

Deleting your Pinn account does not automatically cancel an active App Store or Google Play subscription. Manage or cancel Pinn Plus in your Apple ID or Google Play account settings.

Contact

Questions about account deletion or your personal data: support@pinn.app

See also our Privacy Policy for how we collect and use information while your account is active.